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West Knoxville (865) 691-0444 Halls (865) 922-1223 Powell (865) 947-2008

Frequently Asked Questions

What payment forms do you accept?
At our locations we accept, cash, check, and major credit/debit cards. We also offer secure online payments by credit card or e-check.

Do you have good security?
Yes. We offer 24 hour video surveillance, perimeter fence alarms at some facilities, and digitally controlled gate access at all of our Knoxville locations.

Can I access my storage after office hours?
Yes. Each tenant has an access code and may access the facility from 6 a.m. to 10 p.m. 7 days a week 365 days a year. 24 hour storage warehouse access is granted only to business customers on a case-by-case basis.

Are the self storage units climate controlled?
We offer both climate and non-climate controlled storage solutions. Each climate controlled unit is individually ducted for "true" temperature and humidity control.

Are your storage units really climate controlled or do you just say they are?
Yes, the are climate controlled. The temperature is kept between 60 and 78 degrees year round. There is constant fan circulation and humidity control. Each storage unit is individually ducted to assure “true” climate control throughout the entire building.

Is there a contract with your storage rental units?
All storage leases are on a month-to-month basis and you may leave at any time. No notice is required upon vacating your storage unit, although it is appreciated.

Do you have outside storage?
Yes. Boats, RVs, and cars may be accommodated at each Knoxville location.

Are there units large enough for boats?
Yes. The average unit opening is 8’-8” wide, however, we have storage units with extra-wide openings at 10’-8” to accommodate larger trailers.

How tall are the ceilings in your storage units?
All of our units offer 10’ ceilings, which is not warehouse industry standard. Most storage warehouse ceilings are 8’ tall, on average.

Can a tractor trailer get in your storage facilities?
Yes. Each self storage facility can handle tractor trailer traffic.

Do you accept deliveries?
Yes. We will keep a key and the packages will go straight from the truck into your unit.

Do you require insurance?
No. You do not need to purchase insurance. Save up to $15/month!

Do you sell moving supplies and storage supplies?
No. We sell locks for storage units.

Do you sell locks for your storage units?
Yes. We we offer locks for purchase.

What methods of payment are accepted?
We accept cash, check, and all major credit cards.

Is there a security deposit?
No. We do not collect a security deposit.

Do I have to use any stairs or elevators to get to my unit?
No. All storage facilities offer ground level, drive up access.

How many different storage unit sizes do you have?
Our self storage units come in various sizes (16 to be exact!) ranging from 25 square feet (5’x5’) to 1,000 square feet (25’x40’).

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